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F.A.Q

 Shipping Faqs

What should I do if I have trouble logging in?

Please follow these instructions:

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the “Forgot your password?” option on the Sign In page. Complete the information regarding your registration details and select the shpirulina Please make sure that your web browser accepts cookies.

The shpirulina.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department at support.shpirulina.com and indicate the problem. We will assign a new password for you and you can change it once you log in.

Can I get a discount if I make a larger order?

Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote.

Does the product price include the shipping price?

The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.

How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

.2 Can I get a discount if I make a larger order?

Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote.

How do I track my order?

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

What should I do if I want to add or remove the items in the cart?

Please sign into your shpirulina account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the “Remove” button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the “Qty” column.

How do I change the shipping method?

Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department at support.shpirulina.com. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

How do I change my shipping address?

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at support.shpirulina.com as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

When will I receive my items after I place an order?

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

If Customs duties are incurred, who is responsible for them?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer’s responsibility to clear customs and pay the relevant Customs duties.shpirulina do not add taxes, VAT, duty, or any other hidden charges.

If my items are detained by Customs, who is responsible for clearance of the items?

If the items are detained by Customs, the buyer is responsible for clearance of the items.

if a large order is delivered from isreal to my country, will Customs inspect my order?

Yes, this is possible. We suggest you can divide your orders into several smaller packages, which can then be shipped on different days to avoid possible seizure.

Payment & Shipping

What is PayPal?

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at shpirulina.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). shpirulina cannot see your card number as it is securely encrypted through PayPal’s server. This limits the risk of unauthorized use and access.

Do you provide an invoice?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

Why am I being asked to “Verify” my payment?

Because your order has been held for a standard anti-fraud check by shpirulina .We want to avoid fraudulent and unauthorized payment.

For more details about our anti-fraud please check here.

How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit shpirulina.com and log into your customer account to check the order status at any time. If shpirulina has received payment, the order status will show “Processing”.

After making a payment, can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service

Department at support.shpirulina.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

 After Sales Faqs

How can I cancel my order, before and after payment?

Cancellation before payment

If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to “reactivate” it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.

Withdrawing an order after payment

If you have already paid for an order and want to cancel it, please contact our Customer Service Department at support.shpirulina.com as soon as possible.

If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.

If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department at support.shpirulina.com and we will process the updated order; there is usually no additional fee for this service.

Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

How can I return purchased items to shpirulina?

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service at support.shpirulina.com, please provide us with the following information:

The original order number
The reason for the exchange

The return process can only be initiated within 7 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.

Step 1: Select your order, select your item(s), and let us know if you’d like to return or exchange.

Step 2: Pack it up. Place your item(s) (in unworn condition and with tags attached) and the order invoice in a securely sealed shipping package. (If you misplaced your invoice, simply go to My Account, click on your Order History, select the right order number, and print it out.)
Step 3: Send it off. Affix your printed shipping label to your package (making sure there are no other shipping labels or barcodes on it). Jot down the tracking number so you can follow its journey.
We’ll email you once we process your return or exchange.

Please note: we strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label, and your return shipping costs cannot be reimbursed.

International Returns Policy

International Returns Eligibility Window: To qualify for a return, items must be received back to our Fulfillment Center within 60 days of your original order shipment date (as printed on your packing slip).

Packaging Requirements:

Swimwear: Must be returned with hygienic liner intact. Swimwear received without the hygienic liner is non-returnable and will receive no refund or store credit.
Shoes: Must be returned with original shoebox. Please place it inside a larger packing box or wrap it in brown paper. Shoes returned with postage stickers on the original shoebox are non-refundable and will receive no refund or store credit.
Non-Apparel Items: Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.

Items Not Eligible for Refund or Store Credit:

Items marked as final sale.
Free gifts or promotional items with retail value.
Returns received in damaged/worn condition.
Returns received after 90 days of the original order shipment date.
Shipping charges, except in cases where we have made a shipping error.
What if there was something wrong with my order?

Contact us right away so we can make things right!

Please Note

All returned and exchanged items must be returned within 7 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces.Return shipping fee be paid by Customer.

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